DEMO – Demonstration environment – all organisations, assets and cases shown are fictional.
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Draft for legal review – not yet in force. Binding language: English.

Complaints Procedure

Draft v0.1.

  1. Send complaints to [COMPLAINTS EMAIL] or through your account, stating the case or listing reference.
  2. We acknowledge within [5] business days and aim to respond in substance within [20] business days, or explain the delay.
  3. Complaints are handled by a person not involved in the matter complained about, and recorded.
  4. If you are not satisfied, you may [COUNSEL: escalation / ADR body where applicable].